Ounapuu Limited ( in Liquidation)
[Previously Ferratum UK Limited – “Ferratum”]
“ Ounapuu / the Company”
On 25/11/2022 all rights were assigned in relation to your loan, to Perch Capital Limited this means we are no longer able to assist you with your queries.
Ounapuu Limited Formerly Ferratum UK Limited – entered liquidation on 31.12.2021. Staff redundancies meant there was no resource to deal with queries hence the reassignment of the loans to another company.
Perch Capital has instructed ACI-UK Limited to manage collection of the outstanding balance on their behalf you should contact them to discuss your loan:
ACI-UK Limited Contact Details
Telephone: 01253 531517 (calls are charged at local rate but may vary from a mobile)
Email: info@aciuk.co.uk
Post: ACI, PO Box 123, Blyth, NE24 9ES
Website: https://www.aciuk.co.uk
We can confirm that prior to the sale of your loan, it was agreed with the FCA, that you would not be liable for any interest and fees that had previously been charged. It was also agreed with TransUnion that the loan will be deleted from your credit report
In simple terms this means your loan became interest free without any interest or charges being added. You will only pay back what we lent you.
ACI-UK Limited are aware of your revised balance and will be in contact within 30 days of the assignment date stated above to advise of the same. Any questions or balance disputes should now be directed to them
Where financial firms enter into Liquidation, experience is that fraudsters may sometimes approach customers and investors claiming to be able to assist them to recover their investment in return for an advance fee. Sometimes the fraudsters claim to be from the company or the Liquidators. You should be wary of any unexpected call, email or other contact which asks you for money in this manner. FCA guidelines are available at:
Q&A
Who are Ounapuu, I thought my loan was with Ferratum?
Ferratum was established in 2011 and was a provider of HCSTC loans. Ferratum was sold in November 2021 to new owners and changed its name to Ounapuu that same month. Therefore, Ferratum and Ounapuu are the same company.
1. Liquidation
A Liquidation is an insolvency procedure regulated by the Insolvency Act 1986.
The Joint Liquidators’ role is to realise the assets and distribute them for the benefit of creditors.
The Joint Liquidators will provide regular updates to creditors, this includes customers that are owed redress as they will be creditors of the Company. Any persons or companies who believe they are a creditor, or who believe they are owed redress from the Company, should send their claims to the Joint Liquidators.
The director of Ounapuu formerly Ferratum has made the decision to place the business into Liquidation due to external factors that have placed financial pressure on the business and its ability to trade through these challenges.
Mindful of ensuring the business satisfies certain threshold conditions and the difficulties associated with raising additional funding in this economic environment, the director of Ounapuu has placed the Company into Liquidation.
Paul Boyle, David Clements and Tony Murphy of Harrisons Business Recovery & Insolvency (London) Limited (“Harrisons”), were appointed as Joint Liquidators, following a deemed consent process, on 31 December 2021.
The Joint Liquidators are qualified insolvency practitioners, regulated by the Institute of Chartered Accountants in England & Wales. The Joint Liquidators act independently of the Company for the benefit of all creditors and stakeholders. Their primary concern and mandate is to ensure that they maximise the returns to the Company’s creditors as a whole.
After your claim has been assessed, if your claim is agreed by the Liquidators, you will be an Unsecured Creditor of the Company and will be owed a distribution once all assets have been sold or realised.
Distributions to creditors are made in the following order:
- The costs of realising assets will be paid first.
- Any amounts owing to secured creditors ( if any ) are then settled, followed by;
- Employee preferential claims, preferential HMRC claims and then;
- Unsecured Creditor claims – such as providers of goods and services and redress claims.
If, after paying the costs of realisation there are insufficient funds to pay all remaining claims in full then creditors will receive a proportion of their claim.
- Please be aware, if your claim is successful, the payment you receive is highly likely to be significantly smaller than your accepted claim amount.
This is because the total value of all claims received will exceed the money available to be shared out. The money available to be shared out will not be known until all of Ounapuu’s assets have been sold or realised and certain costs and deductions have been taken into account.
- It is possible that once the costs of dealing with the Liquidation are paid, there will be insufficient funds to make any payment to the Unsecured Creditors
Yes. The Joint Liquidators are in regular contact with the FCA and Ounapuu remains authorised and regulated by the FCA during the period of the Liquidation.
As part of our role as Liquidators, we may need to access and use data relating to borrowers. In doing so, we must abide by data protection requirements. Information about the way we will use, and store personal data can be found at: https://harrisonsuk.com/privacy-policy It is important that you read the terms and conditions so that you are aware of how and why we are using your data.
We would be pleased to receive from any stakeholder, including redress creditors or those owed redress, any useful information concerning Ounapuu , its dealing or conduct which may assist us.
If your question has not been answered in this FAQ section or in the FAQs section of the websites, please email your query to Ounapuu@harrisons.uk.com The Liquidators’ team will look at all individual queries. Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.
2. Customers
Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment is due in line with the agreement with Ounapuu. This applies to all loan products.
The terms and conditions remain as agreed when the loan was taken out.
For further information please go to https://www.ounapuu.co.uk/faqs
No, the Company is unable to provide further lending
If you can’t repay your loan on time, please call Customer Support straight away on 0151 808 1372
For further information please go to https://www.ounapuu.co.uk/faqs The organisations below offer free debt advice and may be able to help you too:
| Sources of Free Money Advice | ||||||
| Organisation | When | Contact Details | Hours of Help | Advice/Services | Where | |
| STEP CHANGE DEBT CHARITY | You’ve got surplus income once your priority debts are paid and prefer an adviser to negotiate with creditors on your behalf. | www.stepchange.org T: 0800 138 1111 |
Mon to Fri 8am to 8pm; Sat 8am – 4pm | Debt Management Plan and insolvency advice Online Debt Remedy self help tool |
UK | |
| NATIONAL DEBTLINE | You’d like advice on how to deal with debt problems and you’re happy to speak to creditors yourself. | www.nationaldebtline.co.uk T: 0808 808 4000 |
Mon to Fri 9am to 9pm; Sat 9.30am – 1pm | Budgeting, debt solutions and free self-help information pack My Money Steps – online self-help tool |
England, Scotland & Wales | |
| CITIZENS ADVICE BUREAU | You’re in serious financial difficulties and you’d prefer face-to-face help from an adviser. | Face to face – search online for local Citizens Advice Bureau www.adviceguide.org.uk |
Times vary depending on branch | Advice on managing your money Budget planner |
||
Your loan should be repaid as arranged when it was taken out. For more information on repayment arrangements, and alternative payment methods, please go to customercare@ounapuu.co.uk There will be no change to the bank details to which you should make payment. If you receive any requests to make payment to an alternative account, prior to making any payment, please inform our Customer Support team straight away on 0151 808 1372.
Never give personal or account details to anyone who contacts you unexpectedly.
We may ask you to confirm that your previous bank details are still valid and give you the opportunity to update your bank details (e.g. if you have closed/changed bank accounts), although further proof of ID and other supporting evidence will be required
Please check the FAQs section of the website https://www.ounapuu.co.uk/faqs
If your question is not covered, please contact Customer Support on 0151 808 1372 or customercare@ounapuu.co.uk
The call centre will remain open as normal, but please be aware that we will be handling a high number of calls and your wait may be longer than usual. Please note that the call centre will not be able to answer any questions related to anything outside of standard service enquiries.
If your question is still not answered, please email your query to Ounapuu@harrisons.uk.com The Liquidators’ team will look at all individual queries.
- Please note that the Liquidators’ team does not have online access to customer accounts and is therefore unable to deal with queries relating to the servicing of individual accounts, including current account balance, making repayments and change of bank or address details.
- These queries should be directed to the customer support centre. The contact details are either by telephone on 0151 808 1372 or email at customercare@ounapuu.co.uk
Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.
We would be pleased to receive from any stakeholder, or customer, any useful information concerning the Company, its dealing or conduct which may assist us.
The Liquidators will continue to provide access to the website. Customers will be able to access their accounts through the web on an ongoing basis. They will have a portal to log into, being: https://www.ferratum.co.uk/account/one-time-login in the Customer Online Account Area.
3. Complaints
If you are a customer and you have a complaint regarding the service provided by Ounapuu, please contact Customer Support on 0151 808 1372 or by email customercare@ounapuu.co.uk
The call centre will remain open as normal but please be aware that we will be handling a high number of calls and your wait may be longer than usual
4. Redress Complaints
If you believe that you were provided with an unaffordable loan(s) through Ounapuu / Ferratum you may have an eligible claim. The Joint Liquidators are currently reviewing the position with regard to potential redress complaints and will advise potential claimants in due course of the claim process.
The unaffordability of a loan will be assessed by the Joint Liquidators, looking at criteria of the loan at the time it was taken out by the customer and referring to FCA rules and the Financial Ombudsman’s approach.
For more information, we suggest you visit guidance notes from the Financial Ombudsman: https://www.financial-ombudsman.org.uk/publications/technical_notes/payday-lending.html
If you are a customer and believe you were sold an unaffordable loan or lent to unaffordably, but have not received any communications from Ounapuu, please contact Customer Support on 0151 808 1372 The call centre will remain open as normal but please be aware that we will be handling a high number of calls and your wait may be longer than usual.
As advised above, the Joint Liquidators are currently reviewing the position with regard to potential redress complaints and will advise potential claimants in due course of the claim process . If you believe that you are eligible, you can make a claim through the Customer Support team at customercare@ounapuu.co.uk or via phone at 0151 808 1372
A CMA/CMC can also help you submit a claim. It is up to you if you want to use one. If you decide to use a CMA/ CMC, please make sure you understand the scope of their services and how much the service will cost you before agreeing to its service.
The Joint Liquidators are under a duty to treat each claim equally. Every claim will therefore be assessed in the same way, irrespective of who submits the claim. Customers do not need to use a Claims Management Firm (CMC) or third party to submit a claim. Using a CMC or third party will not accelerate the claims process, nor entitle you to a higher claim amount. It may also expose you to charges that may be deducted from any final payment you might receive.
Any unaffordability claims which were being handled by Ounapuu will now be assessed by the Joint Liquidators. You will not need to re-submit a claim, however, it is important to note that the claim may not be wholly resolved within the usual eight-week timeframe.
Due to the volume of claims that have been and will be received, the Joint Liquidators are working with Ounapuu to finalise the assessment methodology. Further updates on unaffordability claims will be posted here when available: https://harrisonsuk.com/ounapuu
Should your unaffordability claim be upheld, you would be considered an Unsecured Creditor for the value of the assessment claim. However, the timing and quantum of the final creditor claim is currently unknown and will not be known for some time.
Please do note that any payment is highly likely to be significantly smaller than the accepted claim amount. This is because the total value of all accepted claims will exceed the money available to be shared out. The money available to be shared out will not be known until all of Ounapuu’s assets have been sold or realised and certain costs and deductions have been taken into account.
Any unaffordability claims which were being handled by the FOS will be handed back to the Joint Liquidators. You will not need to re-submit a claim. Your FOS claim will now be assessed by the Joint Liquidators in due course. It is important to note that the claim may no longer be resolved within the usual eight-week timeframe.
The Joint Liquidators will assess all redress claims during the course of the Liquidation. No payments will be made until all of the assets have been sold or realised.
Claims for which a customer has not received payment but has been notified that they are entitled by a Final Response Letter (“FRL”) and have accepted the offer within it will now be considered as an Unsecured Creditor for the value of the FRL. Currently, we do not have a date for payment of any unsecured creditor claims. Any payment you receive will be significantly smaller than your claim amount. Further updates on unaffordable claims will be posted at https://harrisonsuk.com/ounapuu when available.
After establishing redress, if it is identified that a customer has made any form of repayment of their loan after the date of our appointment, the element of redress applicable will be returned to customers. To cover this situation all receipts since our appointment, will be separately identified and held in a separate bank account pending the completion of the redress process
No, the FSCS do not cover claims under consumer credit agreements. See https://www.fca.org.uk/publication/consultation/cp16-42.pdf
No, you cannot be redressed twice for the same loan. If you previously received a redress payment from the Company, then the historic loans that were redressed at the time will not be considered again. If you took out further loans from Ounapuu / Ferratum after your previous redress payment, then you may now submit a claim for these new loans, if you believe these were unaffordable loans.
- Please be aware, if your claim is successful, the payment you receive is highly likely to be significantly smaller than your accepted claim amount.
Customers will not be approached by any Harrisons or Ounapuu staff directly to assist in submitting a claim. We will be in touch in the coming months to let you know how you can submit your claim.
Do not give details of your claim to anyone who approaches you, alleging that he or she work for Harrisons or Ounapuu , or otherwise. If you do require assistance or are unsure as to the validity of any correspondence, you have received please contact the Customer Support Team at Ounapuu.
The Joint Liquidators are under a duty to treat each claim equally. Every claim will therefore be assessed in the same way, irrespective of who submits the claim. As mentioned previously, customers do not need to use a Claims Management Firm (CMC) or third party to submit a claim. Using a CMC or third party will not accelerate the claims process, nor entitle you to a higher claim amount. It may also expose you to charges that may be deducted from any final payment you might receive.
We may ask you to confirm that your previous bank details are still valid and give you the opportunity to update your bank details (e.g. if you have closed/changed bank accounts), although further proof of ID and other supporting evidence will be required.
5. Suppliers
Check your contract. If your contract was with Ounapuu and you have not been paid for goods or services provided, please provide details of your claim by post to the Liquidators at:
The Liquidators of Ounapuu Limited
Westgate House
9 Holborn
London EC1N 2LL
Or
Please make contact with your usual contact at Ounapuu in the first instance.
The Joint Liquidators’ representatives will make contact with you if supply is required. Any goods or services which are supplied after the date of appointment will be subject to new terms, agreed with the Joint Liquidators.
We would be pleased to receive from any creditor any useful information concerning the Company, its dealing or conduct which may assist us.
If your question has not been answered in this FAQ section, please email your query to Ounapuu@harrisons.uk.com. The Joint Liquidators’ team will look at all individual queries. Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.
